Salon Fiorella
Our Salon Policies for Re-Do, Cancellations & More
We believe in transparency and mutual respect. Please take a moment to review our policies before your visit.
Policies & Service Guidelines
We Want You to Love Your Hair
We as professionals have the right to refuse any service(s) that may jeopardize the integrity of the hair or cause long lasting damage, (see re-do policy below).
All chemical and cosmetic hair treatments provided in our salon are considered elective services. While our team follows professional standards and takes every precaution to ensure safe and satisfying results, there is always an inherent risk of sensitivity, irritation, or an unexpected reaction. By choosing to receive an elective service, clients acknowledge and accept this risk. We recommend clients disclose any known allergies, sensitivities, or medical conditions prior to their appointment so we can take appropriate precautions.
Additional Charges
Colour services include a set amount of product based on standard hair length, density & regrowth. Any extra colour required will be an additional charge. Please discuss with your stylist during your visit if you have any questions.
Re-Do Policy
- What qualifies as a redo: Desired outcome discussed during your consultation was not achieved or you experienced a technical issue related to the service provider.
- What doesn't qualify: A change in direction (e.g., different colour or cut than originally requested) or failure to follow aftercare instructions that impact the results. All colour corrections do not qualify as this is a service that can take several sessions to achieve the desired look.
Refunds are not available on any services provided.
Cancellation Policy
We Appreciate Your Consideration
If you must cancel or rebook your appointment, we respectfully request 24 hours' notice. When a no-show or late cancellation occurs, it takes large blocks of time and affects our hairdressers and other guests. We understand things happen, and life can get in the way of your scheduled visit.
Appointments exceeding 3 hours may require a credit card to hold your reservation.
Less than 24 hours' notice of cancellation or rebooking will result in a 50% charge for the service booked.
Boutique Purchases
Our Boutique Policy
All items in the boutique are final sale. Manufacturer defective items can be exchanged within 30 days of purchase.
Questions about our policies? We're happy to help before your visit.
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